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Solution One

Round Robin

Auto-Assign Incidents

Auto incident/task assigner. Based on determined criterias incidents or task can be automatically assigned to the next available user. Empowering business units to user ServiceNow to handle the delegation of work.

Mastery

Customer Service

100%

Automation

90%

Reverse Engineering

93%

Media

87%

Programming Languages

Java
Javascript
C
C+
C++
C#
Angular
Jelly
Powershell
HTML
CSS
XML
REST
JSON
JQuery
Python

Languages

English

Spanish

Portuguese

Interest

Ultra-Running, arduino, prototyping, rapid development, traveling, gaming, cooking, The Office

Solution One

Round Robin

Auto-Assign Incidents

Auto incident/task assigner. Based on determined criterias incidents or task can be automatically assigned to the next available user. Empowering business units to user ServiceNow to handle the delegation of work.

Mastery

Customer Service

100%

Automation

90%

Reverse Engineering

93%

Media

87%

Programming Languages

Java
Javascript
C
C+
C++
C#
Angular
Jelly
Powershell
HTML
CSS
XML
REST
JSON
JQuery
Python

Languages

English

Spanish

Portuguese

Interest

Ultra-Running, arduino, prototyping, rapid development, traveling, gaming, cooking, The Office

Work Experience

ServiceNow Administrator/ Bloomin Brands, Inc.
Aug 2016 – Current

As the ServiceNow administrator, I oversee all aspects of development, troubleshooting, and maintenance of the
ServiceNow platform

 Provided application support for the configuration, customization, and administration of ServiceNow.

 Developed integration with 3rd party systems through APIs, client, and server-side JavaScript.

 Design and develop solutions including forms, workflows, interfaces, scripting, and custom code.

 Experience with ServiceNow CSM and ITSM implementations.

 Experience with development on ServiceNow Service Management Suite, including Asset, Change,
Configuration (CMDB), cost, facilities, field service, finance, incident, problem, release, request, planned
maintenance, knowledge, SLA management, LDPA integration, Discovery, Orchestration, Knowledge, Service Portal, Performance Analytics
Full Time Student / Hillsborough Community College
Jan 2014 – May 2016
 Formal training in software development, programming, and troubleshooting.

 Software development; specializing in coding, troubleshooting, and deployment.

 Strong academic performance achieving Dean’s list.

Service Desk Manager / Stream Global Services
Feb 2007 – Feb 2014
 Responsible for the daily one-on-one supervision and management of Technical Support Professionals.

 Subject matter expert providing technical guidance with problem solving and resources utilization

Regional Sales Manager / Circulation Specialist, Inc
Feb 2007 – Feb 2014
 Responsible for managing all aspects of paper media in the assigned key markets.

Education

Hillsborough Community College
JAN 2014 – MAY 2016

Electronic engineering Technology, Computer Engineering Technogy.

Tampa Bay Technical High School
1997 – 2001

HS Diploma