Round Robin
Auto-Assign Incidents
Fully autonomous incident assigner
Robin was developed as a need for business units to automate a manual task. Incidents are captured from emails/catalog items, auto-assigned to a specified assignment group, then auto-assigned to the next avaiable user.
Using ServiceNow as a concierge to;
Private Event Commissions
Party Event Dining
Rebuild of Legacy Application
Party Event Dining was a complete rebuild of a legacy application into ServiceNow. Through custom integration P.E.D calculates sales totals, creates and auto-assign records, and provides a one-click action export.
Ingesting data from a third party systems via rest API;
Hurricane Center
Hurricane Tracker
Service Portal inclement Weather tracker
Hurricane Center is a dynamic dashboard that can assist an organization with tracking the financial impact a weather condition can have on organizational locations throughout the world.
Custom Service Portal Widgets;
Major:Pro
Major:Pro
An extension of Major Incident
Major:Pro unites major incident, problem, and announcements allowing for ease-of-use, clear communication, and company-wide engagement. Users can communicate situations in real-time.
Engage stakeholders through the life cycle;
Password Reset
Password Reset
Service Portal Widdget
Is a Self-Service solution that allows users to reset their passwords to different technologies. Using custom code to display a rich front-end experience while integration with third-party HR systems via API.
Self-Service solution to eliminate inbound calls.