Round Robin
Auto-Assign Tickets
Autonomous ticket system
Tickets submited are routed to the appropriate business units and auto-assigned to the next avaiable employee.Automating a manual process simplified ticketing to improve end-user support.
Providing faster response time;
Private Event Commissions
Private Event Dining
Legacy Application
Through custom integration with point of sales systems P.E.D calculates sales and comissions totals, creates and auto-assign for approval, and integrates with payroll systems.
Intake data from third party systems;
Emergency Response
Hurricane Center
Impact in a moments notice
A series of dynamic dashboards created to assist an organization in monitoring and taking actions when unforeseen weather threaten to impact operations.
Real time weather tracking;
Major:Pro
Major:Pro
An extension of Major Incident
Major:Pro unites multiple proceses into a single source allowing for ease-of-use, clear communication, and company-wide engagement. Users can communicate situations in real-time.
Engage stakeholders through the life cycle;
User Accounts
Password Reset
Service Portal Widdget
A self-Service solution that allows current and past employees to update their contact information and reset their passwords to different technologies. With a rich front-end user experience and integration with Human Resoruces systems.
Eliminated inbound calls/tickets;
Intranet Portal
Company Intranet
Centralized resources
Serves as the portal for employees to access internal and external resources. Enables workers to communicate, collaborate, and share documents and other information.
Self-Service solution to eliminate inbound calls.